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Big Mama’s Online Shop Terms and Condition

Postage and packing

Unless stated otherwise, all items are shipped Royal Mail 1st Class. Shipping is included in the purchase price. For shipping prices to EU countries, please contact us. We regret that we cannot ship outside the EU.

Returns and cancellation

Should you decide you do not wish to keep an item purchased from us, we are happy to accept refunds provided they are returned to us within 28 days and in saleable condition with all packaging and instructions intact. Should the item show signs of wear we may at our discretion offer a part refund. This does not affect your statutory rights. All items must be returned in their original packaging and in new unworn condition for a full refund. Return postage costs will be reimbursed in cases of return due to faulty items only. We strongly advise that any returns are sent to us via Special Delivery or Recorded Delivery, as we cannot be held liable for articles lost in transit. Faulty or damaged goods must be returned to us within 14 days of receipt. In the case of damage in transit, please retain all packaging to enable us to claim from the postal service.


We reserve the right to change our prices at any time. Please note all prices quoted include postage within the UK, unless otherwise stated.


Payment can be made via the following methods:

Credit/Debit Card
Bank Transfer
Postal Order
Personal Cheque

Please note that your items will be dispatched as soon as we receive cleared payment. In the case of special order items, payment must be made before we place the order with our suppliers.

Delivery Information

We aim to dispatch all orders within 3 working days of receiving payment. If your order will be delayed for any reason we will contact you and refund payment should you wish. Special order items that need to be obtained from our suppliers will take longer to dispatch; we will keep you notified of estimated delivery times. If you require your item urgently please email us prior to ordering so that we can confirm delivery times. Purchase of Special Delivery is not a guarantee of next day delivery although we endeavour to achieve this if your order is placed before 2pm.


You have the right to cancel your order starting from the time you place the order and ending on the expiry of 7 working days starting from the day after the goods have been received, according to the Regulations set down by the EU Distance Selling Directive 97/7. Please notify us of your intentions and return the goods within the 7-day cooling-off period. The goods must be unused and unwashed or it will be deemed that you have accepted them.

After-sales Support

Big Mama Slings offers a full after-sale support service, which continues indefinitely. We will help you choose your sling if you are undecided and are available via email and telephone after you have purchased your sling to provide you with any help you need.

Privacy Policy

It is our policy never to sell or pass on your personal details to any other organisation, this includes your name, postal or e-mail addresses and the details submitted on the order form. The information on the order form is collected lawfully and in accordance with the Data Protection Act 1998.

Important Safety Information

Please use your common sense when using a sling or carrier. Do not undertake any activities such as, but not limited to, riding or cycling where you may fall over while carrying your child in a sling/carrier. Do not cook or undertake any activities where your child is exposed to extreme heat or dangerous implements while in a sling/carrier. Be aware of your child in the sling – take care when bending over and pay attention to any hazards your child may be exposed to when using back carries. When first using a sling/carrier, it is advisable to have another adult on hand until you feel confident in getting your child in and out of the sling by yourself. Stand over a soft surface and double-check in a mirror that you have put the sling/carrier on correctly. Big Mama Slings cannot be held liable for injuries caused by misuse of any sling/carrier we provide.